Term Of Use

Effective from April 20, 2025

Hello, elegant soul! 🛋️ Welcome to Superlative Decor, your trusted online destination for chic, affordable, and premium-quality home décor products in Lahore, Pakistan. We believe beauty lives in the details—but legal texts don’t have to be boring. So here’s everything you need to know, in plain and stylish language.

By using www.superlativedecor.com and placing an order with us, you agree to the following terms. Ready to style your space? Let’s dive in!

1. Who We Are & How We Work

Superlative Decor is an online home décor store based in Lahore, offering curated items for customers across Pakistan.

• We currently offer Cash on Delivery (COD) for your ease and peace of mind.

• After you place an order, you’ll receive a confirmation email from us. From there, we pack your order with care and dispatch it straight to your doorstep.

2. Placing an Order & Payment

💰 Payment Method
We accept Cash on Delivery (COD)—simple, safe, and secure.
You only pay when your order is delivered.

🚫 Order Cancellation

• Orders can be canceled before dispatch.

• Once shipped, cancellations are no longer possible.

• If you need help, we’re always available to assist via support@superlativedecor.com.

3. Shipping & Delivery

📦 Nationwide Delivery Across Pakistan

• We deliver to all cities and towns in Pakistan.

• Delivery time: 3 to 5 working days (depending on your location).

• Shipping Charges: These may vary depending on the item size or delivery area and will be displayed at checkout.

📍 Order Tracking
Once shipped, we’ll send you tracking details via SMS or email so you can follow your order.

⏱ Delays? Don’t worry—we’ll notify you in case of any unexpected delays.

4. Returns, Refunds & Exchanges

We stand by the quality of our products and offer fair solutions when something isn’t right.

📌 Damaged or Incorrect Items?

• Please contact us within 48 hours of delivery.

• Share clear photos of the issue at support@superlativedecor.com.

• We’ll offer a replacement or store credit once the damage is verified.

🚫 Change of Mind?
We do not accept returns or refunds for change of mind. Please read all product descriptions carefully before placing your order.

🔄 Exchange Policy

• You can request an exchange within 7 days of receiving the product.

• The item must be unused and in original packaging.

• Exchange shipping cost is paid by the customer.

• To request an exchange, reach out to support@superlativedecor.com.

5. Your Privacy Matters

We take your privacy seriously.

✔ We collect only what we need (your name, number, and address) to deliver your order.
✔ We do not store payment details (since we only offer COD).
✔ We use tracking tools like Google Analytics and Facebook Pixel to improve your experience—but never sell or misuse your data.
✔ You can opt out of promotional emails anytime (we hate spam too!).

Read our complete Privacy Policy for more details.

6. What We Expect From You

To keep things smooth:

✔ Please provide accurate delivery information.
✔ Don’t use our website for any illegal activity.
✔ Expect slight color variations due to screen settings—our photos are true to life, but real-world lighting can differ.

7. Legal Details (The Boring but Necessary Part)

These terms follow Pakistani consumer protection laws.

In case of any disputes (hopefully never!), matters will be resolved under the jurisdiction of Lahore, Pakistan.

8. Need Help? Just Reach Out!

Got questions or concerns? We’re happy to help.

📧 Email: support@superlativedecor.com
🌐 Website: https://www.superlativedecor.com

That’s all! No hidden policies, no confusing legalese—just clear, honest, and fair terms to make your shopping experience as stylish as your new space.

Now go on—bring elegance home with Superlative Decor. ✨